SafarWay Frequently Asked Questions

Send your journey by WhatsApp or email with pickup location, destination, date, time, passenger count and luggage. WhatsApp is the most direct channel. The website form is a manual request: SafarWay checks availability and shares details and fare before confirmation.

Provide pickup location, destination, date, time, passenger count and luggage. Where relevant: flight number, return journey, requested stops, child seat or bulky equipment.

A website, WhatsApp or email request is not a confirmed booking. Confirmation requires availability, journey details, agreed fare and explicit SafarWay confirmation.

Last-minute requests are possible depending on availability. Service availability is 24/7, but response time can vary depending on current activity and operational availability. Contact us as soon as your journey is known.

All SafarWay services are private: a private vehicle for the journey and a non-shared service.

Payment is made in cash at the start of the journey, when you meet the driver. SafarWay does not accept card, online or bank transfer payment under the current policy.

You can pay in Moroccan dirham (MAD) or euro (EUR).

No. No deposit or advance payment is required. Payment is made in cash at the start of the journey.

The confirmed fare is the final agreed price for the confirmed service. No hidden fees are added; necessary agreed service charges are included. A major change to destination, route or service may require a new fare, communicated before the change is confirmed.

Yes. Cancellation is free. Contact SafarWay as soon as possible by WhatsApp or email so the booking can be removed from the schedule.

Yes. A change to time or date is free when reported in advance and when the new schedule is operationally feasible.

A major destination or route change may require a new fare. SafarWay communicates the price before confirming the modification.

Provide your flight number when you request the service. SafarWay follows the reported flight status and adapts pickup to the reported arrival time, including delays. Stay reachable after landing; the meeting point may be confirmed with a shared location.

The driver waits through the normal passenger arrival and exit process. If we cannot locate you, we make repeated contact attempts. SafarWay may leave the pickup point only after the normal arrival flow has ended and repeated contact attempts have failed. Keep your phone reachable after landing. No invented fixed waiting time or flat waiting fee applies.

Keep your phone connected and contact SafarWay by WhatsApp or phone. The meeting point may also be confirmed using a shared location.

SafarWay serves many cities and airports in Morocco. Availability depends on the route, date, vehicle and type of service. Contact us to check your itinerary. Direct transfers to Merzouga are not offered as a standard route from Marrakech or Ouarzazate; multi-day private transport programmes may be reviewed on request.

Yes. Reasonable short stops may be made when they remain compatible with the agreed itinerary. A major detour, long visit or destination change may require a fare revision, communicated before the change is confirmed. Unlimited stops are not offered.

The vehicle is selected based on passenger count, luggage, route, service needs and availability.

SafarWay offers private transport solutions for individual travellers, families and groups of up to 18 passengers, depending on vehicle, configuration, luggage and availability.

SafarWay proposes a suitable category for your request. The exact model may vary. A specific model is guaranteed only when expressly confirmed.

If a technical problem prevents the journey from continuing, SafarWay arranges a replacement solution to continue the transport.

Yes. A child seat can be provided free of charge on prior request. Mention it when you enquire so SafarWay can arrange availability.

State the number of suitcases and any bulky luggage when you enquire. This allows SafarWay to plan a configuration suited to passengers and luggage volume. No fixed bag count is invented.

Yes, if declared in advance so SafarWay can plan a suitable configuration.

No. SafarWay does not currently offer bicycle transportation.

No. Smoking and alcohol consumption are not permitted inside SafarWay vehicles.

Yes. SafarWay is authorized for tourist transport and provides private transport with driver in Morocco.

By WhatsApp, email or phone. WhatsApp is the most direct option for a quick request. An invoice can be provided on request by email or WhatsApp. Detailed contact details are on the Contact page.

Yes. Keep the phone or contact method used for the request available around pickup time, especially to confirm the meeting point (hotel, riad, residence, airport, train station or another agreed reachable point). A shared location may be used if needed.

You can write in French, English, Spanish or Arabic. SafarWay handles requests in these languages and replies in the language you use.